Shipping policy

Shipping Information

Thank you for shopping with Velvib. We are committed to delivering your orders safely and on time across Pakistan.

Order Processing

  • Orders are processed within 1–5 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Time

  • Standard delivery within Pakistan usually takes 3–7 business days depending on your location.

  • Remote areas may require additional delivery time.

Shipping Charges

  • Shipping charges are calculated at checkout.

  • We may offer free shipping on selected products or promotional orders.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS (if available).

Delivery Delays

Delivery may occasionally be delayed due to:

  • Weather conditions

  • Public holidays

  • Courier service issues

  • High order volume

We appreciate your patience during such situations.

Incorrect Address

Please ensure your shipping address and contact information are correct before placing an order. We are not responsible for orders delivered to incorrect addresses provided by customers.

Lost or Damaged Parcels

If your order arrives damaged or is lost during transit, contact us within 48 hours of delivery confirmation so we can assist you.

Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) across most cities in Pakistan